Terms and Conditions

The following terms and conditions apply to all domains that are registered, renewed, and managed through our services:

Overview

By registering, renewing, transferring, or managing a domain name through our services, you (the “Registrant”, “User”, “You”, “Your”) agree to be bound by Nominet terms and conditions.

You must also comply with any relevant third-party terms and policies that may apply when using our services.

These terms and conditions remain in effect for the duration of your domain name registration period.

By renewing your domain name, you indicate your continued acceptance of these terms. If your domain name is deleted or transferred to another registrar, these terms will no longer apply.

As domain name registration policies are subject to change, we reserve the right to update or amend these terms at any time without prior notice. Your continued use of our domain name services after any changes to the terms will indicate your acceptance of the updated terms.

Data Verification

We will verify all registrant data submitted for domain registrations to ensure its accuracy. For personal registrations, we will compare the information with the billing details provided for payment of upfront invoices, including the verified credit card address, and for businesses, we will validate the data against Companies House records. If we are not satisfied with the accuracy of the information provided or if any validation fails, we will ask for proof of details, such as personal identification or business bills.

If any address information supplied cannot be verified, there may be delays in registering the domains. Additionally, we will conduct periodic checks to confirm that the contact details remain up-to-date.

Your Obligations

1. You agree any domain registered via POOZL will:

• Not be used unlawfully.
• Not be registered in bad faith, or be considered an abusive registration.
• Not infringe upon the legal rights of any 3rd party.

2. You acknowledge that, whilst we will endeavour to register the domain you have requested, we cannot guarantee the domain name you have requested can be registered even if it is shown as available. We will contact you within 24 hours if your chosen name be unavailable and process and you will be offered an alternative name or a full refund.

3. As the Registrant, you will accurately provide the following details to us:

• The domain name you wish to register
• Your name, address, email address, telephone and if applicable company name
• Any additional information which may be required to register your desired domain.
• These details are required and processed by the Registry, not by us.
• If you are registering a high value premium domain you will be asked to provide a valid photo ID and proof of address in order to comply with anti-money laundering regulations.

4. You will maintain up-to-date contact information for your domains.
5. You acknowledge if the information you provide is incorrect or unreliable then and you fail to update or respond to enquiries from the registrar then this will constitute a breach of these terms and will be the basis of suspension or deletion of your domain without refund or compensation.

Renewal and Expiry

A renewal reminder will be sent to your registered email address at least 30 days in advance of the domain expiry date. The domain will only be renewed if you authorise us to do so. You can contact us at any time to renew your domain up to 30 days after the expiry date, this is known as the ‘Grace Period’. Domain Names renewed within the ‘Grace Period’ are charged at the standard renewal fee charge. It is important that all users ensure that their contact information is correct and up to date as we cannot be held responsible for failure to renew domains due to incorrect or out of date information.

When the ‘Grace Period’ ends the domain will enter a ‘Redemption Period’. Renewal of a domain name in a ‘Redemption Period’ is usually sill possible but cannot be guaranteed. An additional Recovery Fee on top of the standard renewal fee may apply, you will be informed of any fees prior to the renewal.

When the ‘Redemption Period’ ends the domain will enter the ‘Pending Delete’ stage. It is not possible to recover a domain once it has entered this stage. Approximately 90 days after the domain expiry date it will be deleted from the registry and will usually become available again for anybody to register on a first come, first served basis.

It is possible to set your domain to automatically renew, you can contact us at anytime during the registration period to request this feature.

Charges

The charge for registering or renewing a .uk domain name is £30 per year. Updates to personal details and transferring a .uk domain name away from POOZL to another Nominet registrar will be free of charge. We cannot be held responsible for any charges that you may incur from a third-party registrar during the transfer, as these are beyond our control.

POOZL also offer a selection of ‘Premium’ domains. These may be available for sale or for lease and are priced individually upon request.

Contacting Us, Reporting Abuse, & Complaints

For all enquiries, complaints or to report any abuse please contact us via email at: admin@poozl.com.  We will usually respond within 24 hours and aim to resolve any issues within 3 working days. If your issue is relating to a .uk domain, you can also contact Nominet directly www.nominet.uk/complaints  who will be more than happy to help. You can also contact Nominet directly if you are dissatisfied with the outcome of your enquiry or complaint.

​You can also send your complaint in writing to the following address:

Porannej Bryzy str. 12, Jastrzebie, 05-510
Warsaw, Poland